In turn, two sellers who spoke with Modern Retail said they have been so turned off by the long wait times and lack of updates that they won’t use ThredUp again. In the past, this process typically took about a month, according to multiple sellers. According to a recent Instagram comment, the company is now processing kits from September 2022, a six-month delay. Today, that inventory backlog hasn’t let up. But in December 2020 - a few months before its IPO - ThredUp said it was “currently experiencing longer than usual processing times due to high volume.” At the time, the company attributed the backlog to reduced staffing levels in its distribution centers due to Covid. In turn, ThredUp reported a 35% rise in year-over-year revenue for fiscal 2021. ThredUp acknowledges that it typically lists 60% of the items it receives on its site.Īs an industry, clothing resale boomed during the pandemic as people cleaned out their closets. ThredUp will then process the items, list ones that meet its quality standards on its resale platform and send the sellers a payout. Customers request a Clean Out Kit (either online or through one of ThredUp’s resale-as-a-service partners), fill it with items and mail it back to ThredUp. The goal was to make it as easy as possible for people to send in their old clothes and accessories. ThredUp’s Clean Out Kits have been one of the company’s biggest selling points since it launched the initiative in 2011.
“ will not respond to messages I have sent regarding my kit that I sent in LAST AUGUST that they just processed but what’s listed isn’t even my items!” reads another. “It’s been eight months and you’re just now processing my bag and basically giving me $1 payout for everything…ummm no!” reads one comment.
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